*The ETA applies only to orders from the US, AU, and CA. All products are made to order.
The Best Gift Ever!
Special Discount(10% off)：LOVE10
1 - Production (3-7 Days): After we received your order, we shift into design and production mode. In the busy season, the process typically taking 1-2 days longer.Please understand.
2 - Shipping (7-14 Days or Faster): With production complete, your product is packaged securely and shipped. Want to get your item faster? Select the "Expedited VIP" option after adding your product to the cart for the fastest shipping method we can provide.There are also different shipping options available at checkout.
We want you to be satisfied with the products you buy from us.
We have 24/7/365 ticket and email support. Please contact us at service@buyfamilygifts.com if you need any assistance.
Attention：
Can I see the design before designing?
Due to the handmade nature of our art, we do not offer previews prior to placing an order.However, you can contact us after placing your order and we will send you preview images once the designer has completed the design.
Estimation Time of Arrival：
All items are made-to-order. This means that when you place your order, we embroider that item just for you, one at a time for the best quality!
Orders are processed when the payment is accepted：
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Please note:
When the order is ready to be shipped, a tracking link will be sent to your email so you can track your package all the way.
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer.
